FI Satisfaction Survey 2023

1. Engagement level of international banks’ overall transaction banking services

      1.1 Assessment of international transaction banks’ interaction with regional and domestic transaction banks

      1.2 Assessment of international transaction banks’ relationship with regional and domestic transaction banks

      1.3 Assessment of international transaction banks’ transaction services

      1.4 Assessment of international transaction banks’ key features

2. Satisfaction level of international transaction banks’ cash management services

      2.1 Assessment of international transaction banks’ importance to regional and domestic transaction banks in cash management

      2.2 Assessment of international transaction banks’ cash management services

      2.3 Assessment of international transaction banks’ relationship building skills

      2.4 Assessment of international transaction banks’ flexibility in pricing and documentation

      2.5 Assessment of international transaction banks’ local support capabilities

      2.6 Assessment of international transaction banks’ value for price solutions

3. Satisfaction level of international transaction banks’ trade finance services

      3.1 Assessment of international transaction banks’ trade finance business based on satisfaction scores

      3.2 Assessment of international transaction banks’ trade finance business based on frequency of services used

      3.3 Assessment of international transaction banks’ supply chain finance

4. Satisfaction level of international transaction banks’ payments, FX and currency clearing services

      4.1 USD clearing services

      4.2 Euro clearing services

      4.3 GBP clearing services

      4.4 JPY clearing services

      4.5 RMB clearing services