The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement, experience and satisfaction with their main retail banks.
The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement, experience and satisfaction with their main retail banks.
Despite economic headwinds, banks leveraged advanced technologies and a customer-centric approaches to drive balanced growth, with customer engagement, financial inclusion, and ecosystem development emerging as key strategies
China’s retail banking sector faces regulatory and macroeconomic pressures that are lowering revenues and profits, with banks turning to AI and technology to boost growth and customer engagement
Asia is leading in financial platform development and adoption, with Alipay building a vast ecosystem and global reach, while Revolut excels in user acquisition and financial performance.
Bank of China (Hong Kong) leads the 2026 TAB Global World’s Best Retail Banks Ranking, ahead of Emirates NBD and First Abu Dhabi Bank, as banks globally shift toward targeted digital investment to convert deposit strength into fee income.
Digital banks are moving toward more structured growth, with headline growth moderating but overall expansion remaining strong. Profitability has improved, while balance-sheet management, revenue diversification and operational efficiency have become defining priorities.
The top 10 digital banks by pre-tax profit leveraged scale advantages, yet growth varied widely, reflecting differences in strategies, market dynamics and operational priorities.